Frequently Asked Questions

About our policy

To cancel or change your booking, please contact our moving specialist . If you cancel the reservation at least 48 hours in advance, you will receive a full refund, unfortunately we are unable to issue refund after 48 hours.

Yes , your removal items are fully insured while on transport with us

Our services

It’s easy! You can change reservation details (like move date or destination address) NO ONLINE please delete only chat or call online or over the phone. Please note that some service changes, like where you’re moving to or from, can result in price adjustments.

Of course, the company can help disassemble and deliver the washing machine

Yes, we provide a packaging service for customers who will be transferred with us. If you need a packaging service, it must be with transportation.

Before you pay, we specify the day and time you want to transfer

The company is attempting to deliver the best prices quickly, but it takes a bit of time to work out the calculations. The process usually takes between 4 to 24 hours, and the details will be sent via SMS and email.

Yes, the company can work on weekends and evenings

The company works quickly to offer the best price possible, but it may take up to 24 hours due to the fact that a person, not a computer, is in charge of setting the cost.

To ensure a smooth move, it is advisable to get a Quote as soon as possible and discuss the details with us. We have a Removal Diary and Bookings system and may be able to accommodate late cancellations, but this is not always the case. Once you have a Quote, you can officially book your move with us without worrying about being tied to a date. If you would like to find out more, please contact us via phone or online chat.

Yes, we provide a packaging service for customers who will be transferred with us. If you need a packaging service, it must be with transportation.

Piano moves are extremely difficult and it’s for this reason that there are specialist piano removal companies to tackle the task – a task that requires special tools and skills as well as a great deal of patience and precision to pull off. So if you wish to forgo the considerable effort yourself, let the professionals do the heavy work for you.

Yes! Ask a moving consultant if you qualify for student discounts, NHS discounts or military discounts (for current and former service members)